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Infocredit SPV Ltd: Θέση Εργασίας – Λευκωσία
Contact Centre Agent
Infocredit SPV Limited, a company responsible for providing the Contact Centre Services for the Cyprus General Healthcare System (GHS), is interested to recruit persons for the position of Contact Centre Agents.
Appropriate candidates should be able to respond and manage in an effective way customer issues, complaints and inquiries, keeping customer satisfaction at the core of every decision and behavior.
Contact Centre Agent Job Duties:
- Respond to incoming contacts, both in Greek and English, in a professional and courteous manner.
- Identify and escalate issues to supervisors and transfer contacts according to procedures for resolution.
- Manage and resolve customer queries and complaints using available resources.
- Manage inbound and outbound calls in a timely manner.
- Follow communication “scripts” when handling different topics.
- Perform other duties as assigned to them.
- Participate in training opportunities.
Contact Center Agent Qualifications and Skills:
- Secondary education is a prerequisite.
- Tertiary education will be considered a plus (bachelor’s degree, diploma).
- Superior listening, verbal, and written communication skills.
- Knowledge of customer service practices and principles.
- Very good command of both the Greek and English language.
- Experience in a call center environment and/or a hospital/medical center will be considered an advantage
What we offer
- Competitive remuneration
- Substantial yearly bonus
- Comprehensive Training to ensure you’re equipped with the knowledge and skills needed to excel in your role.
- Supportive Work Environment where collaboration and teamwork are valued.
- Ongoing Support and constructive feedback to help you succeed and grow in your role.
If you are interested, please forward your cover letter and CV to hr@infocreditspv.com, quoting: “Contact Centre Agent – anergosjobs.com”
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Post expires at 9:20pm on Tuesday March 26th, 2024
