Ζητείται Front Desk & Family Support Officer

Ronald McDonalds House Charities Cyprus: Ζητείται Front Desk & Family Support Officer – Λευκωσία

We’re more than a workplace – we’re a home away from home for families with hospitalized children.
At Ronald McDonald House® Cyprus, we operate with one core mission: to care, support and stand by families during some of the most challenging moments of their lives.

Our people are the heart of our House. We are looking for a compassionate, organized and service-oriented professional to join our team and become the welcoming face of our House.

Job Title: Front Desk & Family Support Officer

Location: Nicosia

Role Overview:

The Front Desk & Family Support Officer is the first point of contact for families, guests, volunteers and partners of Ronald McDonald House® Cyprus.

This role is essential in creating a warm, safe and respectful environment, while ensuring the smooth daily operation of the House through effective front desk and administrative support.

This is not just a reception role – it’s a people-centered position with real impact.

Key Responsibilities:

Welcoming & Supporting Families

• Provide a warm and professional welcome to families and manage all check-in and check-out procedures.
• Communicate House rules, services and facilities clearly and accurately.
• Offer continuous support to families with empathy, discretion and respect.

Call Center & Communication

• Handle all incoming telephone calls and email correspondence in a timely and professional manner.
• Manage enquiries, route calls appropriately and ensure accurate message handling.

Reservations & Room Management

• Monitor room availability and update relevant reservation and record systems.
• Process accommodation applications in collaboration with Makarios Hospital.
• Maintain accurate and up-to-date residency records.

Administrative Support

• Maintain and update administrative records, reports and documentation.
• Prepare internal logs, summaries and reports as required.
• Provide administrative support to management and team members.
• Undertake external administrative tasks as required for the operational needs of the House.

Supporting House Operations

• Conduct regular room and facility checks and report any deficiencies or damages.
• Coordinate appointments with external partners, suppliers and technicians.
• Manage keys, access cards and relevant tracking records.
• Perform monthly stock-taking and manage weekly stockroom distribution.

Volunteer Support

• Welcome, guide and support volunteers during their activities.
• Maintain volunteer records and assist with task coordination.

Safety & Procedures

• Monitor visitor entry and exit and ensure all access control procedures are strictly followed.
• Report incidents, risks or concerns promptly to management.
• Ensure the front desk and stockroom areas remain clean, orderly and professional at all times.

Sponsors & Visits

• Welcome sponsors, partners and visiting groups in a professional manner.
• Support House and Foundation events and activities.
• Assist with the daily operation of the e-shop.

What You’ll Bring:

We’re looking for someone who brings more than just skills — we want passion, personality, and purpose.

Here’s what will make you shine in this role:

• A university degree in a relevant field.
• 1–3 years of experience in a reception or customer service role will be considered an advantage.
• Fluent in both Greek and English.
• Strong written and verbal communication skills.
• Team spirit, positive attitude and willingness to support others.
• High level of professionalism, confidentiality and respect for privacy.

What We Offer:

When you join Ronald McDonald House® Cyprus, you’re not just joining an organization, you’re becoming part of a community that changes lives every day.

• Competitive salary package, including 13th salary
• Continuous learning and personal development
• Opportunity to work with families, volunteers and partners in a mission-based organization
• A meaningful role with real social impact

Apply Now:

Send your CV to info@rmhc.org.cy with the subject line: Front Desk & Family Support Officer – anergosjobs.com

Application deadline: February 28, 2026.

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Post expires at 8:28am on Sunday March 1st, 2026

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