P.J. PIZZA CYPRUS LTD: Customer Service Manager – Λευκωσία
Duties and Responsibilities:
– Supervises the daily operations of the customer service department
– Develops objectives for the call center’s day to day activities
– Prepares work schedules to ensure sufficient coverage
– Recruits, trains and develops customer service agents
– Develops service procedures, policies and standards
– Answers customers’ questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources
– Oversees customer service procedures and trends and determines system improvements
– Enforces company policies and procedures
– Improves customer service quality results
– Collects and analyzes customer service department metrics
Qualifications:
-
Previous managerial experience in customer service or similar position
-
Excellent verbal and written communication skills
-
Excellent management, problem-solving and leadership skills
-
Proficiency in Microsoft Office
-
Ability to stay calm in stressful situations
-
Ability to multi-tusk and stay organized
Benefits:
– Competitive salary
– Bonus scheme
– Complimentary meal
– Restaurant discount
– Pleasant working environment
Applicants are kindly requested to send their resumes to info@papajohns.com.cy with the email title ‘Customer Service Manager-Nicosia’.
CLICK HERE TO FIND JOBS IN CYPRUS
CLICK HERE TO FIND JOBS IN NICOSIA
CLICK HERE TO FIND JOBS IN LIMASSOL
CLICK HERE TO FIND JOBS IN LARNACA
CLICK HERE TO FIND JOBS IN PAPHOS
CLICK HERE TO FIND JOBS IN FAMAGUSTA
Post expires at 9:58pm on Friday November 15th, 2024