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Correct Group: Ζητείται 2nd Line IT Support Engineer – Λεμεσός
About the Job
Correct Group is a dynamic and fast growing Managed Service Provider, based in the heart of London’s Kentish Town where employees are encouraged and supported to develop their skills as part of an excellent, hard working team.
We are now expanding our IT SeviceDesk in Cyprus at the vibrant city of Limassol!
Visit our website to see what we are all about: www.correct-group.co.uk
No two clients of Correct Group are the same: each company has different needs requirements and we provide the right technologies to meet them, including Microsoft, Apple, Google and many other vendors. You will be exposed to varied and new challenges on a daily basis, in a fun and fast paced environment that allows you to learn and develop as a professional.
Correct Group is a leading provider of voice and data managed solutions. We are now seeking a 2nd Line IT Support Engineer to join our team.
This is the ideal role for an articulate and IT focused Support Engineer professional, looking to develop their career with a successful and innovative company. You will get the opportunity to develop your IT Skills and have the opportunity to move into Higher Level IT Support and Projects.
As a Support Engineer, you will be responsible for resolving issues and problems with customers’ IT infrastructure. It is imperative that you can communicate clearly and accurately in English with a professional matter.
This position will provide Client support for all desktop and server related issues via telephone and remote connections. In addition to staying abreast of industry trends and best practices, you will provide technical assistant to computer system users including problem assessment/resolution and software and hardware installation and configuration, when necessary.
In addition to proactively improving customers’ infrastructure, you will be tasked with contributing to your customers’ IT strategic decision making, providing insight and proposing solutions to IT issues. You will also be required to record and document system settings and resolutions within the company’s client management system.
To be considered, you must have:
- EXCELLENT Customer Service Skills
- EXCELLENT English with active listening, written and verbal communication skills.
- At least 2 years Experience in IT Support.
- Experience in Configuring, Administering and Troubleshooting Windows evironments and devices.
- Familiarity and Experience with MAC Evnvironments will be considered as an advantage.
- Adhere to departmental procedures to ensure clients are kept well informed of ticket status and product availability in order to manage client expectation and ensure overall client satisfaction.
As a Support Engineer, you must be an excellent communicator with strong interpersonal skills and the ability to build effective relationships. Attentive and customer focused, you must also have the ability to prioritise your workload effectively.
Contact us on careers@correct-group.co.uk or by applying on this website.
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