Global Blue Cyprus Ltd: Refund Operator (Seasonal Position) – Larnaca
Position: Refund Operator
Employment Type: Seasonal (May to October)
Reports to: Managing Director Cyprus
Location: Larnaca International Airport
- Refund (cash & non cash) of Global Blue Tax Free Forms and assistance to travellers within the range of customs clearance.
- Refunding Global Blue Tax Free Forms in compliance with the appropriate country rules or the guidelines given by Global Blue
- Responsibility of the assigned cash (cash refunding in various currencies).
- Perform the refund in the most correct and satisfactory way (quick and precisely)
- Mitigate the conflicts with the traveller at the desk, contribute to the best customer satisfaction
- Actively contribute to reach the given individual and team refund targets.
- The duties can be extended or changed after arrangement.
Main areas of responsibility
- Refunding accordingly to the given rules and guidelines.
- Money handling and cash responsibility.
- Assistance to travellers
The areas of responsibility can be extended or changed after arrangement.
Relates to/cooperates with
- Responsible Country Managing Director.
- Refund Supervisor / Airport Manager.
- Staff of other Refund Offices.
Background and education
- Experience in cash handling
- Experience in direct customer contacts
Specific skills and knowledge
- Preferably fluent in Russian and good English knowledge – not necessary though
- Flexibility with respect to hours as it is shift work
- Independent working after given guidelines.
- Service oriented attitude.
- Team player.
- Base knowledge of common software (word, excel).
Email Address: firstname.lastname@example.org