Saturday , 21 April 2018
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Global Blue Cyprus Ltd: Θέση Εργασίας

Global Blue Cyprus Ltd: Refund Operator (Seasonal Position) – Larnaca

Position:                     Refund Operator

Employment Type:   Seasonal (May to October)

Reports to:                 Managing Director Cyprus

Location:                    Larnaca International Airport

Nature and aim of the position

  • Refund (cash & non cash) of Global Blue Tax Free Forms and assistance to travellers within the range of customs clearance.

Main duties

  • Refunding Global Blue Tax Free Forms in compliance with the appropriate country rules or the guidelines given by Global Blue
  • Responsibility of the assigned cash (cash refunding in various currencies).
  • Perform the refund in the most correct and satisfactory way (quick and precisely)
  • Mitigate the conflicts with the traveller at the desk, contribute to the best customer satisfaction
  • Actively contribute to reach the given individual and team refund targets.
  • The duties can be extended or changed after arrangement.

Main areas of responsibility

  • Refunding accordingly to the given rules and guidelines.
  • Money handling and cash responsibility.
  • Assistance to travellers

The areas of responsibility can be extended or changed after arrangement.

Relates to/cooperates with

  • Responsible Country Managing Director.
  • Refund Supervisor / Airport Manager.
  • Staff of other Refund Offices.

Background and education

  • Experience in cash handling
  • Experience in direct customer contacts

Specific skills and knowledge

  • Preferably fluent in Russian and good English knowledge – not necessary though
  • Flexibility with respect to hours as it is shift work
  • Independent working after given guidelines.
  • Service oriented attitude.
  • Team player.
  • Base knowledge of common software (word, excel).

Email Address: info.cy@globalblue.com

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