Thursday , 24 May 2018
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TUS Airways: Θέση Εργασίας

TUS Airways: Customer Service Manager – Larnaca

Responsibilities:

  • Investigate customer’s problems and find solutions.
  • Communicate with customers via phone, email, or letter.
  • Provide scripts to read from during phone calls.
  • Handle major incidents that cannot be resolved by agents.
  • Resolve complaints and order issues.
  • Ask customers to provide feedback on agents and customer service experience.
  • Keep abreast of new company products and services.
  • Issue refunds to customers.
  • Oversee product exchanges and returns.
  • Analyse data and statistics.
  • Compile and print reports on overall customer satisfaction.
  • Isolate and identify areas of improvement.
  • Work with management on customer service initiatives.
  • Utilize social media to respond to customer complaints and praise.

Requirements:

  • Proven working experience as a customer service manager
  • Experience in providing customer service support
  • Excellent knowledge of management methods and techniques
  • Proficiency in English
  • Working knowledge of customer service software, databases and tools
  • Awareness of industry’s latest technology trends and applications
  • Ability to think strategically and to lead
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation
  • Bachelor or Master degree in Business Administration or related field

How to Apply:

Candidates who meet the requirements, may send their CV to the email: recruitment@tusairways.com quoting:”anergosjobs.com” on the subject line.

Closing Date: 30th January 2018

 

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