Thursday , 27 April 2017
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Ζητείται Customer Service / Guest Relations Manager

anergos jobs

Royal World Portfolio: Customer Service / Guest Relations Manager – Famagusta

Position Details
Title: Customer Service / Guest Relations Manager
Salary: € 700 – € 1000
Employment Type: Contract
Available Positions: 1
Location(s): Famagusta
Contact Details
Contact Person: ADMIN
Address: 259 PROTARA AVENUE, OFFICES 7-8, Famagusta
Phones:  00357 23740053

Position:Customer Service / Guest Relations Manager

Employment requirements: Enthusiastic, good energy, professional, hard working, organised, well presented. Likes to work in a team environment, good with people, friendly, polite, good communication skills, phone and emails manners are essential. Basic computer skills, English language essential, other languages are a big plus especially Russian but not essential. Experience organising staff schedules, handling staff schedules, management, general issues, managing other employees. Any holidays / tourism experience is a plus but not essential.

Job requirements:

–          Responsible for implementing the customer service standards within the Company.

–          Ensuring all holiday booking receive the correct emails and after booking information

–          Ensuring all guests are serviced correctly as per the companies procedures from booking until after departure

–          Organising the house keeping schedules and be responsible for staff management with House Keeping manager

–          Organising the check in representatives, their schedules, general manager, ensuring the procedures are being followed and standards met

–          Ensuring that any guests related issues during their holidays are managed correctly

–          Involvement with the Companies Concierge program

–          Involvement with the Companies Luxury Services

–          General assistance to the Managing Director

–          Other general administration duties and tasks

Days / Hours: 5 – 6 days per week. Mon – Sun: Contract 40 hrs per week  – some unsocial hours may be required

Gross Salary: €700 – €1,000 (depending experience, qualifications, references)

Extra Incentives: maybe applicable

Holiday: 20 days paid p.a

Training: 1 – 4 weeks



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