Tuesday , 25 June 2019
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Cyprus Casinos – Call Center Agent, Loyalty Marketing

Cyprus Casinos – Call Center Agent, Loyalty Marketing – Limassol

POSITION SUMMARY:

The Call Centre Agent, Loyalty Marketing is responsible for the smooth operation of any phone calls held by existing and future customers. They provide services to fulfill and support members of the Casino, answer to their questions and resolve any issues.  They act as a front line call center representative on behalf of Cyprus Casinos and ensuring a high standard of quality is provided to all clients in accordance with established service standards.

PRIMARY RESPONSIBILITIES:

  • Delivers immediate related services to members and potential players via telephone answering;
  • Informs clients by explaining procedures; answering questions; providing information;
  • Execute casino promotions with tasks such as participation registration, on stage draws, emcee to announce results, flyers distribution and prizes redemption
  • Maintain a quick response time to all calls to the members’ hotline;
  • Maintains communication equipment by reporting problems.
  • Provide assistance and support to liaising departments
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Studies new product descriptions;
  • Undertakes sales and organization mission by completing related results as needed;
  • Collaborates and communicate on new casino operations procedures and games with table games, loyalty marketing and gaming machines departments;
  • He/ She will be responsible for keeping the Electronic Logs for Incidents;
  • The Call center Agent will respect and implement Responsible Gaming Procedures, AML if requested by the managers.
  • Key Performance Indicators
  • Continuous progress of Technical Skills.
  • The rules of all games rendered by the Casino and the whole list of services;
  • Rules and standards of labor safety, operational safety, industrial health and fire safety;

QUALIFICATIONS:

Experience

  • One year or above relevant experience in customer services field.

Education

  • Secondary-level education;

Skills / Competencies

  • Computer literate.
  • Excellent interpersonal and communication skills
  • Good command of Greek and English, Russian/ Arabic/ Hebrew/ Chinese highly regarded.
  • Must be able to work indoors and be exposed to various environments such as, but not limited to noise, dust, cigarette smoke and fragrances
  • Must be able to tolerate second hand smoke

PERSONAL COMPETENCIES:

  • Willing to work on shifts, Flexible and accommodating
  • Receptive and versatile in adopting new approaches and practices to meet changing circumstances.
  • High adaptability to various assigned job tasks
  • Computer literate.
  • Excellent interpersonal and communication skills in English, Greek and Russian Knowledge of Arabic language is highly regarded.
  • Ability to work under pressure, energetic and enthusiastic.
  • Possesses strong time management skills.

To apply, please use this link: https://melcoresorts.wd3.myworkdayjobs.com/en-US/career/job/Cyprus-Casinos-Limassol/Call-Centre-Agent–Loyalty-Marketing_REQ1893

(AD6/10)