Thursday , 18 July 2019
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Digital Destino: Θέση Εργασίας

Digital Destino: Θέση Εργασίας – Λευκωσία

Job Description

  • Act as the main point of contact for the full lifecycle of the Company’s clients.
  • Deal directly with clients via phone, email and live chat
  • Resolve product or service problems by clarifying the customer’s complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Respond to customer queries in a timely and accurate manner
  • Advise customers based on the company’s information, products, services, and seminars
  • Work towards building and maintaining a positive relationship with clients by providing a high-quality customer service
  • Keep records of customer interactions and gather customer feedback
  • Follow communication procedures, guidelines and policies, and handle changes renewals
  • Handle of back office queries and obtain the necessary internal compliance information, contracts, documentation.
  • Liaise with other departments for any unresolved issue

Required Qualifications

  • Previous experience in a Customer Support or Sales environment or Marketing is favorable
  • Degree holder in Communication, Marketing, Business or any other relevant field
  • Computer literacy, with a working knowledge of Microsoft Office applications and CRM systems
  • Basic knowledge of Digital Marketing and Social Media Marketing
  • Fluency in Greek with excellent communication skills.
  • Strong phone contact handling skills and active listening
  • Ability to multi-task, prioritize and manage time effectively
  • Availability to work evening shifts: 15:00 – 20:00 (Remotely)
  • Ability to grasp technical concepts quickly, based on the available training material
  • Able to work under pressure and handle emergency situations effectively
  • Results driven and self-motivated

Benefits

  • Competitive salary
  • 13th salary
  • Medical insurance
  • Continuous training at seminars in Cyprus and Europe

Interested candidates should send their CV at info@digitaldestino.com  με τίτλο:”ANERGOSJOBS.COM” 

 

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