Primetel: Shop Supervisor – Limassol
Location: Limassol, Cyprus
PrimeTel is one of Cyprus’ leading telecommunication providers offering telephone, internet, television and mobile services. In PrimeTel, we strongly believe that our positioning in the market, our technology, our reputation and strength have all been achieved through our talented, dynamic and enthusiastic professionals. We are always looking for new colleagues to join our company and help our business to reach new levels of excellence.
If you meet the criteria for the position of Shop Supervisor, then we are looking forward for you to join our family.
What will your job look like?
- Manage the smooth operation of the shop assigned
- Supervise the Customer Service team in shop
- Ensure that work procedures are followed; develop and implement new procedures as needed
- Achieve the KPIs set by management
- Monitor and handle customer churn rate
- Handle the in-shop visits for terminations and complaints; when required, carry-out customer service support (technical assistance, new services presentation, billing support, etc.)
- Develop and manage the team in the assigned shop: provide regular training and day-to-day coaching, assess and drive the team’s performance, identify and apply motivation and retention tools
- Supervise the cash outflow and the stock/marketing material of the shop assigned
- Lead the interaction with the other departments involved
All you need is…
- Educated to a degree level
- At least 2 years of experience at a supervisory level in a service environment – essential
- Excellent customer orientation skills
- Very good people management skills
- Ability to prioritize and manage several activities simultaneously
- Good understanding of technology
- Ability to establish and maintain effective working relationships
- Ability to deliver results under pressure
- Fluency of Greek and English (speaking, reading, writing) is a must
- Very good PC skills
What we offer:
- Attractive remuneration package
- Provident Fund
- Private medical health cover
- A friendly and positive working environment
- Personal and professional development
To apply, visit the below link and fill the online job application http://primetel.com.cy/about/jobs/
All applications will be treated in the strictest of confidence.