Xtrade Europe Ltd: Customer Support Officer – German Speakers – Limassol
Trade Finance is in our DNA. For more than 10 years, XTrade has helped global traders with access to the world’s largest and most liquid market. By offering the most innovative trading tools, hiring the best trading educators, and meeting strict financial standards to protect trader funds, we strive for the best online trading experience in the market. We connect counterparties with market-leading traditional trade for CFDs on shares, commodities, forex, and indices. XTrade serves retail and institutional customers from over 180 countries — in over 40 languages — in Europe, Asia, the Middle East, Africa and Latin America, with over 15 offices worldwide.
XTrade Europe Ltd is an expanding division of the XTrade Group Ltd and is successfully connects people, technology and liquidity across markets.
XTrade Maintenance is passionate about customer service and as part of our commitment to continually improving our customer experience, we now have an exciting opportunity for a Customer Support Officer to join our team based in Limassol.
The successful candidate will be responsible for handling and resolving customer queries, as well as proactively providing first class customer care across our clients. The role will involve understanding the root cause of any complaints, and working to resolve these in a timely manner giving XTrade the opportunity to maximize customer satisfaction. Duties will include measuring customer operations and acting upon complaints, this will involve identifying the main issues, collating conclusions and writing response letters, identifying failures and proposing solutions for service improvements by reviewing KPI data and carrying out customer satisfaction surveys.
This is a varied role and would be ideally suited to a candidate who shares our passion for achieving excellence in customer service.
The ideal candidate will have excellent customer service and complaints handling experience ideally gained within a Financial and Banking environment or Investment Firm although this is not essential. You will be able to demonstrate strong written communication skills, have excellent attention to detail and maintain a pulse on user feedback, share knowledge, provide prompt and proper resolution to technical challenges, and provide meaningful feedback to product teams to make XTrade products better for clients.
The ideal candidate will offer the following:
- Demonstrable experience within a service led or customer service environment;
- Understanding of what constitutes excellent customer care, and how it can be delivered;
- Ability to communicate effectively at different levels and in different formats;
- Excellent telephone manner;
- Excellent customer care skills;
- Strong investigatory skills;
- Fluency in German Language is essential;
- Excellent Letter writing skills
- Questioning and creative approach to improving service;
- Ability to deal with difficult clients and sensitive situations;
- Ability to resolve complaints and satisfy clients.
- Ability to prioritize, work under pressure and use initiative to meet deadlines;
Above all, you’ll have enthusiasm and be looking for an opportunity in a fast-paced and friendly office environment. If this sounds like you, we’d strongly encourage you to apply.
As a well-established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits (medical care & catering service – Lunch).
Xtrade is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post.
How to apply:
To apply online, please email us to firstname.lastname@example.org. Our application process is very straight forward allowing you to apply with a CV and a short cover letter.