Sunday , 26 March 2017
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Cyprus Airways: Θέσεις Εργασίας

Cyprus Airways: Θέσεις Εργασίας – Λάρνακα

1.  Ticketing Office and Call Centre Agents

 We are looking to find dynamic, experienced and motivated agents to join our Ticketing Office and Call Centre team which is based in Larnaca.

Job Description:

  • Respond to customers’ queries with the aim of a first-time resolution and within agreed respond time
  • Provide best customer service experience
  • Manage and resolve customer complaints
  • Follow up customer calls where necessary
  • Route calls to appropriate resources
  • Promote the product and services of the airline
  • Achieve set KPI’s whilst maintaining excellent quality
  • Handle customers across different platforms, including Telephony, Social Media, Website and Email
  • Perform ticketing and reservation transactions and other related duties

Requirements:

  • A minimum of 2 years of experience in Aviation Industry, Call Centre or other Customer service related field
  • College / University degree will be considered as an advantage
  • Airline reservation system or any GDS knowledge will be considered as an advantage
  • Excellent verbal and written communications skills in Greek and English; knowledge of Russian language will be considered as an advantage
  • Excellent customer service skills (including questioning, probing, listening, establishing rapport, matching and closing)
  • Advanced computer skills
  • Strong team working ability
  • Flexibility and able to adapt quickly to changing priorities
  • Ambitious and willing to accept new challenges
  • No military service obligations (in case of male applicants)
  • EU citizenship is a must
  • Willingness and flexibility to work on a shift basis

 

 

How to apply:

Candidates who are interested for the above-mentioned position can apply the latest by Wednesday, 8 February 2017,  using the online recruitment page of Cyprus Airways by using this link: http://onlinerecruitment.exelsyslive.com/?c=b479ed70-dc25-41f2-9e05-943b18c7415d

 

Kindly note that all applications will be treated with strict confidentiality. Only applicants whose previous experience and qualifications closely match the requirements of the position will be contacted due to the high volumes of applications we receive.

 

2.  Office Administrator

 We are looking to recruit a reliable, experienced and self-motivated Office Administrator for our Larnaca Office.

Job Description:

  • Coordinate office activities and operations to secure efficiency and compliance to company policies
  • Manage appointments, travel arrangements, agendas etc. for the upper management
  • Welcome guests and escort them to their meetings
  • Manage phone calls and correspondence (e-mail, letters, packages etc.)
  • Keep stock of office supplies and place orders when necessary
  • Type letters and any other documents requested by the Management and staff
  • Assist colleagues whenever necessary

Requirements:

  • Proven experience of a minimum of 2 years as an Office administrator, office assistant or relevant role; Previous employer confirmation letter will be asked
  • Qualifications in secretarial studies will be an advantage
  • Excellent organizational, communication and interpersonal skills
  • Excellent verbal and written communications skills in Greek and English; Russian will be considered an advantage
  • Excellent knowledge of MS Office – Outlook, Word, Excel, Power Point
  • Ability to multi task, prioritize and work under pressure

 

How to apply:

Candidates who are interested for the above-mentioned position can apply the latest by Monday, 6 February 2017,  using the online recruitment page of Cyprus Airways by using this link: http://onlinerecruitment.exelsyslive.com/?c=b479ed70-dc25-41f2-9e05-943b18c7415d

 

Kindly note that all applications will be treated with strict confidentiality. Only applicants whose previous experience and qualifications closely match the requirements of the position will be contacted due to the high volumes of applications we receive.

 

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