WISEBITS: Customer Support Specialist (late shifts) – Limassol
We are now looking for experienced Customer Support Specialist to join the growing support team of our web-based entertainment project based in Limassol. The company offers and excellent working environment, a competitive remuneration package and the chance to work for a developing international company.
Be aware that we are offering night/weekend shifts.
- Answer Customer Support emails quickly and efficiently
- Handling and resolving customer complaints
- Investigate complaints about unauthorized behavior of users
- Report bugs to technical team
- Report abnormal increase in complaints to management team
- Convenient office in the center of Limassol;
- No dress-code and bureaucracy;
- Young and energetic team;
- Career growth and professional development;
- Medical insurance, corporate mobile number;
- Free lunches.
If you are interested in the above position, please send your CV at the following email address: firstname.lastname@example.org
- Excellent English Language skills (Native English speaker is an advantage);
- Good IT background and knowledge;
- Second Language will be considered a plus (Russian language is an advantage);
- Ability to work a flexible schedule (also nights and weekends);
- Ability to work under pressure and meet deadlines;
- Excellent written and spoken communication skills;
- Experience in Online Customer Suppor would be an advantage;
- Understanding of online payments, refunds, chargebacks and fraud.