Wednesday , 7 December 2016
AD 3 code
AD 4 code
AD 6 code
AD 7 code
AD 8 code

ICESERVE24: Θέση Εργασίας

ICESERVE24: Operations Officer – Nicosia

ICESERVE24 Terms of Reference (ToR)

I.POST TITLE: OPERATIONS OFFICER

II.BACKGROUND:

ICESERVE24, a subsidiary of Al Thuraya Holdings, is a strategic risk advisory firm and the central data driver for allconsulting and security companies within Al Thuraya Holdings. We specialize in hostile and complex environmentsand anticipate evolving security challenges in the Middle East, Africa, Europe, Eurasia, and North and South America.We gather, vet, and validate critical information in order to proactively mitigate clients’ risks, including embassies,governmental and non-governmental organizations, and multinational corporations.

The Operations Officer will be responsible for working closely with our different team members and offices across the region and in coordination with OPS Center services. The CSR will research, and provide email updates related to the security of our clients. His/her role and responsibilities are provided below.

 

III.RESPONSIBILITIES:

The Operations Officer is to successfully manage customers’ needs and expectations, provide context research and analysis, and oversee the Operations room; these specific responsibilities include the following:

1.OPS Center Management:

  • Ensures that clients’ needs are addressed and are fully supported
  • Is on-call and readily available for security updates, advisory emails, and client support
  • Will collaborate and coordinate with management to ensure smooth operations

 

2.Research:

  • Provide research on specific countries, incidents, or clients’ requests

3.Analysis/Reporting

  • Issues advisory emails including analysis of context and incident for our clients
  • All advisories are prepared in conjunction with the Global Alert Desk, Analysis Division, and the Egypt CallCenter

IV.QUALIFICATIONS AND COMPETENCIES:

  • University student or BA in the following: IT, Political Science, International Relations, Journalism, Business Administration
  • Minimum 1-3 years of experience
  • Cyprus Citizen or Resident
  • Exceptional solutions driven team player and leader
  • Ability to work in a multicultural, multilingual environment
  • Ability to work independently and collaboratively
  • Firm knowledge in Information Technology (IT), online systems and social media
  • Out-of-the-box, innovative thinker
  • Desire to be a part of a dynamic team
  • Fluency in English (spoken and written), multilingual preferable (specifically Arabic)
  • Excellent communication and leadership skills
  • Builds solid relationships and responds positively to feedback
  • Ability to work varying shifts, including evening, and weekends

 

Kindly submit CVs to Ms. Janet Basurto: janet.basurto@iceserve24.com by October 15, 2016

FIND JOBS IN CYPRUS

FIND JOBS IN NICOSIA

FIND JOBS IN LIMASSOL

FIND JOBS IN LARNACA

FIND JOBS IN PAPHOS

FIND JOBS IN FAMAGUSTA