Wednesday , 7 December 2016
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Cyprus Airways: Θέση Εργασίας

cyprus-airways

Cyprus Airways: Supervisor for the Call Center and Sales Office – Larnaca

Cyprus Airways is looking to recruit a Supervisor for the Call Center and Sales Office in Larnaca, Cyprus.

Job Description:

The successful candidate will be responsible for:

  • Supervising the Call Center and Sales Agents team
  • Monitoring and ensuring the quality of service
  • Following up and resolving costumers complains
  • Participating in the recruitment and training of new team members
  • Preparing reports for the Chief of the Department
  • Monitoring the employees’ timetable, attendance and individual performance
  • Keeping the team motivated
  • Performing other related duties

 

Job requirements:

  • A minimum of 3 years proven relevant experience as a Supervisor in Call Centers or Sales Centers or other Costumer Service related positions
  • Any experience in Aviation Industry will be considered an advantage
  • Airline reservation system knowledge will be considered an advantage
  • Knowledge of performance evaluation procedures
  • Very good organizational and communicational skills
  • Excellent verbal and written knowledge of both Greek and English language
  • Knowledge of the Russian Language will be considered as an advantage
  • EU citizenship
  • Results oriented and self-motivated
  • The successful candidate must be flexible to work on a shift rotation schedule. The standard work schedule will be 5 days per week (including weekends and Public Holidays).

 

How to apply:

If you wish to apply send us your CV at cv.callcenter@cyprusairways.com by Friday, 7 October 2016.