Tuesday , 6 December 2016
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Spotware Systems Ltd: Service Assurance Engineer (Technical)

spotware

Spotware Systems Ltd: Service Assurance Engineer (Technical) – Limassol

You will be a strong team player, with excellent communication and people skills, and a strong desire to provide excellent service. You will be providing support and assistance to clients and colleagues related to the content and technical functionality of our products.

Responsibilities:

  • Assisting clients and colleagues to resolve issues related to our products, managing requests from start to finish, and escalating to other departments where necessary.
  • Working as part of a team to provide 24/5 support to clients (this role does require shift work).
  • Co-ordinating integration of new clients with internal teams.
  • Responding to pre & post sale queries when required.
  • Liaising with internal departments (NOC, Product Management, Sales, Developers), as well as with third parties where required.
  • Develop a strong understanding of Forex and the associated technologies in order to provide the best possible service to both clients and colleagues.
  • Performing ad-hoc communications with clients in accordance with management requests.

Requirements:

  • At least two years experience of working in a support role providing 1st & 2nd level support.
  • Good all-round technical knowledge (Windows, Networking, SQL, Linux, Web Services).
  • Excellent problem solving skills, the ability to perform detailed investigation of technical issues, and the strength of character to admit when you do not know something.
  • Knowledge and experience of customer service principles.
  • Excellent communication skills in English, both written and verbal.
  • Ability to work unsupervised and without direct instruction when required.
  • Excellent organizational skills, the ability to manage workload effectively.
  • The ability to work in a high stress environment, to take the initiative when required, and to be adaptable to the day-to-day requirements of the business.

These additional skills would be considered an advantage:

  • Knowledge or previous experience of financial markets and/or Forex
  • Experience of ITIL/ITSM
  • Knowledge of the FIX protocol
  • Algorithmic programming/trading experience
  • Russian language skills

What we offer:

  • Attractive remuneration package
  • Friendly working environment
  • Regular company events
  • Personal development opportunities
  • And much more

 

Apply by sending an email to hr@spotware.com attaching your CV.